The following information relates to Riders United membership in 2018.

When is the event taking place?

The Australian Motorcycle Grand Prix is scheduled to take place on 26-28 October 2018*.

*Based on the provisional calendar released by MotoGP™ and FIM.

How do I become a Riders United member in 2018?

To become a Riders United member, you must purchase a 3-Day or 3-Corner Grandstand ticket by the end of the membership campaign and you will automatically become a Riders United member.

When does Riders United go on sale for 2018?

There are several different on-sale periods for the Riders United membership program.

Save Your Seat 13 November 2017 – 3 December 2017
Preferential Seating 4 December 2017 – 17 December 2017
Public On-Sale 18 December 2017 – 30 April 2018*

*On-sale dates are subject to change.

How do I purchase tickets?

Tickets can be purchased through the following channels:

Website motogp.com.au
Phone (calling from within Australia)* 1800 100 030
Skype (if calling from overseas)* 136 100
Email customer.help@ticketmaster.com.au

*The Grand Prix Ticketmaster Hotline is open from 9.00am until 8.00pm (AEST and AEDT) from Monday to Saturday, and 9.00am until 5.00pm on Sunday (excluding public holidays).

Tickets are also available through our travel partner, Grand Prix Travel, including ticket and accommodation packages.

Website grandprixtravel.com.au
Phone (calling from within Australia) 1300 300 701
Skype (if calling from overseas) +61 3 9676 2144
Email gpt@grandprix.com.au
What is Save Your Seat?

All 2017 members can secure the same seat they had in 2017 for the 2018 event.

Members will be sent an email advising them when they can purchase their seat for 2018. Members can purchase online or through the Grand Prix Ticketmaster Hotline.

Save Your Seat is available from 13 November 2017 until 3 December 2017.

I am a 2017 Riders United member; how do I save my seat?

To save your seat for 2018, you can log in to your account by clicking here and entering your email address or Riders United number.

Alternatively, you can purchase by contacting our Grand Prix Ticketmaster Hotline. Click here for contact details and operating hours.

I no longer require all my seats for 2018, how do I purchase only some of them during the Save Your Seat period?

To reduce the number of tickets you want to purchase, this can only be done by purchasing through our Grand Prix Ticketmaster Hotline. Click here for contact details and operating hours.

Are there Child tickets for Riders United and Grandstands?

No. Grandstand tickets are only available with Adult ticket prices.

Infants less than two (2) years of age are permitted to enter the Grandstand free of charge as long as they do not take up a dedicated seat.

If you require a seat for your infant, you will be required to purchase a ticket for them and the seat they will occupy.

Are there Concession tickets for Riders United and Grandstands?

No. Grandstands are only available with Adult ticket prices.

What is Preferential Seat?

For 2017 members who did not purchase their tickets during the Save Your Seat period, they will have the opportunity to purchase new tickets in a different location.

All seats that have not been purchased during the Save Your Seat period will be released to purchase for other members to buy during this period. Members can purchase online or through our Grand Prix Ticketmaster Hotline on 1800 100 030.

Preferential Seat is available from 4 December 2017 until 17 December 2017.

Does my Riders United membership automatically roll over each year?

Riders United membership does not automatically roll over each year.

To renew your membership, you must purchase a 3-Day or 3-Corner Grandstand ticket in the nominated period to become a member for the following year.

What are the benefits of becoming a Riders United member in 2018?

Being a Riders United member gives you fantastic benefits – all for just purchasing your ticket early. Benefits you will receive include:

  •          Chance to WIN^ a trip to the 2018 Dutch MotoGP™ in Assen
  •          Pit Lane Walk*
  •          Main Straight Walk*
  •          2017 Grandstand ticket price cap for renewing members
  •          Access to Save Your Seat and Preferential Seat periods for the following year
  •          Flexible payment options
  •          Complimentary official program
  •          Riders United member lanyard and ticket

Purchase your Grandstand ticket during the Riders United period to ensure you make the most of your Riders United membership.

^Terms and conditions apply. Click here for 2018 Riders United Membership Promotion Conditions of Entry. *Pit Lane and Main Straight Walks are subject to Dorna confirmation and capacity.

What is a Pit Lane Walk?

A Pit Lane Walk* gives you a behind-the-scenes view of the Pit Lane workings of MotoGP™ team garages.

As a Riders United member, you won’t get a better MotoGP™ experience anywhere else at Phillip Island.

Riders United members can choose the day and time they wish to attend the Pit Lane Walk when purchasing their tickets.

Pit Lane Walks are available on all three days of the event. Numbers are strictly limited on each day and are issued on a first-come, first-served basis.

Further Pit Lane Walk information and timings will be emailed to Riders United members closer to the event.

Alternatively, all details will be available via motogp.com.au from 1 October 2018.

*Pit Lane Walk is subject to Dorna confirmation and capacity.

What is a Main Straight Walk?

Riders United members have the exclusive benefit of a Main Straight Walk* to walk the hallowed tarmac where your favourite MotoGP™ riders speed past at 300 km/h on Gardner Straight.

See where the riders will start on the grid for the main race a few hours later.

The Main Straight Walk is scheduled to be held in the morning on 28 October 2018.

Further Main Straight Walk information and timings will be emailed to Riders United members closer to the event.

Alternatively, all details will be available via motogp.com.au from 1 October 2018.

*Main Straight Walk is subject to Dorna confirmation and capacity.

What is a payment plan?

A payment plan is only available when purchasing a Riders United membership. You will be able to pay your tickets in three (3) separate instalments.

When will I receive my Riders United membership ticket?

For those that choose to have their tickets sent to them, tickets will be sent via Australia Post from August 2018 onwards.

Tickets will only be sent once full payment has been received. If there is a change in expected delivery time, this will be communicated via email.

Since I have purchased my ticket, my contact details have changed. How can I update my details?

You have the ability to manage your account and update your details at any time. From change of address, email or phone number, you can log in to your account by clicking here and updating your details accordingly. 

Please note, any change of address needs to be emailed to ticketing@grandprix.com.au by 1 June 2018, before Riders United tickets are sent out.

What happens if I lose my Riders United membership ticket?

Contact the Grand Prix Ticketmaster Hotline on 1800 100 030 with your purchase details and your original tickets will be cancelled.

Depending on when the tickets have been reported missing, new tickets will either be sent out to you or made available for collection on event days by prior arrangement at the Riders United booth located at the Gate 2 Accreditation and VIP Ticket Collection Office.

A fee may be charged for the reissuing of your tickets.

Can I upgrade my ticket from General Admission or Grandstand to Riders United?

Tickets cannot be upgraded. To become a Riders United member, you must purchase your Grandstand ticket during the Riders United booking period.

Can I become a Riders United member if I purchase after 30 April 2018?

Riders United membership is only available for 3-Day or 3-Corner Grandstand tickets if purchased by 11.59pm AEST on 30 April 2018, or once membership has reached capacity.

There is no opportunity to become a Riders United member after this date or once capacity has been reached.

Can I pick my own seats?

Yes. If you are purchasing a 3-Day Grandstand ticket online, you can select your own seats.

If you want to pick your own seats for a 3-Corner Grandstand ticket, please contact our Grand Prix Ticketmaster Hotline on 1800 100 030.

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