25-27 October
Phillip Island

Riders United 2019 FAQ

When is the event taking place?

The Pramac Generac Australian Motorcycle Grand Prix 2019 is scheduled to take place on 25-27 October 2019.

How do I become a Riders United member in 2019?

To become a Riders United member, you must purchase a three-day Grandstand or Three-Corner Grandstand ticket by the end of the membership campaign and you will automatically become a Riders United member.

Riders United membership has ended for 2019. Riders United membership for 2020 will be confirmed post-event.

When does Riders United go on sale for 2019?

Riders United membership has ended for 2019. Riders United membership for 2020 will be confirmed post-event.

How do I purchase tickets?

Riders United membership has ended for 2019.

Tickets for the Pramac Generac Australian Motorcycle Grand Prix 209 are still available by clicking here.

When will I receive my Riders United membership ticket?

For members that have opted to have their tickets sent to them, tickets will be sent via Australia Post (or UPS International Courier for international members) from August 2019 onwards.

Tickets will only be sent once full payment has been received. If there is a change in expected delivery time, this will be communicated to you via email.

If you have changed your address after purchase or have not received your Riders United tickets by 31 August 2019, please email ridersunited@grandprix.com.au.

 

Where can I collect my Riders United tickets at the circuit?

If you have chosen to collect your Riders United tickets at the circuit, these will be able to be collected from Gate 2 Riders United/VIP Ticket Collection office.

Hours of collection:

  • Thursday 24 October 9.00am-4.00pm
  • Friday 25 October 8.00am-4.00pm
  • Saturday 26 October 8.00am-4.00pm
  • Sunday 27 October 7.00am-12.00pm 

Please ensure you bring a valid form of ID to collect your ticket. If someone is collecting your ticket on your behalf, you must complete the Letter of Authorisation Form here and print it out to pass to your nominated person.

Since I have purchased my ticket(s), my contact details have changed. How can I update my details?

You have the ability to manage your account and update any of your details at any time. For change of address, email or phone number, you can log in to your account by clicking here and update your details accordingly.                    

Please note that any change of address needs to be emailed to ridersunited@grandprix.com.au by 31 July 2019 before Riders United tickets are distributed.

What are the benefits of becoming a Riders United member in 2019?

Being a Riders United member gives you fantastic benefits all for just purchasing your ticket early. Below are the benefits you will receive:

  • Chance to win a trip to the 2019 Dutch MotoGP™ in Assen, Netherlands^
  • Pit Lane Walk*
  • 2018 retail Grandstand ticket price cap for renewing members
  • Save Your Seat and Preferential Seating periods for the following year
  • Flexible payment options with a payment plan
  • Complimentary Official Program
  • Riders United member lanyard and ticket 

Purchase your Grandstand ticket during the Riders United period to ensure you make the most of your Riders United membership. 

^Conditions apply. Click here for 2019 Riders United Membership Promotion Conditions of Entry.

*Pit Lane and Gardner Straight Walks are subject to Dorna confirmation and capacity.

What is Save Your Seat?

All 2018 Riders United members have the opportunity to secure their seat that they had in 2018 for the 2019 event. Members will be sent an email advising them when they can purchase their seat. Members can purchase online or through the Grand Prix Ticketmaster Booking Line.

Save Your Seat has now ended for 2019.

What is Preferential Seating?

For 2018 Riders United members who did not purchase their tickets during the Save Your Seat period, they will have the opportunity to purchase new tickets in a different location, or purchase additional tickets for 2019, before the general public on-sale.

All seats that have not been purchased during the Save Your Seat period will be released to purchase for other members to buy during this period. Members can purchase online or through the Grand Prix Ticketmaster Booking Line.

Preferential Seating has ended for 2019.

Does my membership automatically roll over each year?

Riders United membership does not automatically roll over each year. To renew your membership, you must purchase a three-day or Three-Corner Grandstand ticket in the nominated period to become a member for the following year.

Can I pick my own seats?

Yes. If you are purchasing online, you can select your own seats if you are purchasing a three-day Grandstand ticket.

If you want to pick your own seats for aThree-Corner Grandstand ticket, please contact our Grand Prix Ticketmaster Booking Line on 1800 100 030.

What is a Pit Lane Walk?

A Pit Lane Walk* gives you behind-the-scenes access and a unique MotoGP™ experience.

Riders United members can choose the day and time they wish to attend the Pit Lane Walk when purchasing their tickets. Pit Lane Walks are available on all three days of the event. Capacity is strictly limited on each day and allocated on a first-come, first-served basis.

Further Pit Lane Walk information and timings will be emailed to Riders United members closer to the event. Alternatively, all details will be available online from 1 October 2019.

*Pit Lane Walk is subject to Dorna confirmation and capacity.

What is a Gardner Straight Walk?

Riders United members have the exclusive benefit of a Gardner Straight Walk (Main Straight Walk)* to walk the holy ground where your favourite MotoGP™ riders speed past at 300 km/h on Gardner Straight. Get a chance to see where the riders will start on the grid for the main race a few hours later.

Unfortunately due to the new track schedule timings for the Pramac Generac Australian Motorcycle Grand Prix 2019, the Gardner Straight Walk scheduled for early Sunday morning on 27 October 2019 will no longer be happening.

We apologise for any inconvenience caused and look forward to bringing you more experiences and benefits in the future.

What is a payment plan?

A payment plan is only available when purchasing a Riders United membership. You will be able to pay your tickets in three (3) separate instalments.

Click here for payment plan terms and conditions.

What happens if I lose my Riders United membership ticket(s)?

Contact the Grand Prix Ticketmaster Booking Line on 1800 100 030 with your purchase details and email ridersunited@grandprix.com.au. Your original tickets will be cancelled.

Depending on when the tickets have been reported missing, tickets will either be sent out to you or made available for collection on event days by prior arrangement at the Gate 2 Riders United/VIP Ticket Collection Office.

A $10 fee will be charged for the re-issuing of your tickets.

Can I become a Riders United member if I purchase after 7 June 2019?

Riders United Membership is only available for three-day or Three-Corner Grandstand tickets if purchased by 7 June 2019, 11:59pm AEST. There is no opportunity to upgrade to Riders United after this date.

Are there Child tickets for Riders United and Grandstand?

There are no Child tickets for Riders United and Grandstand tickets available to purchase individually.

Child grandstand tickets are only available to purchase as part of a Family package of 1 Adult ticket and 1 Child ticket together. Child grandstand tickets are only available for children aged 2-14 years of age.

There are no Child tickets available for Three-Corner grandstand tickets.

Infants less than two (2) years of age are permitted to enter the grandstand free of charge as long as they do not take up a dedicated seat. 

If you require a seat for your infant you will be required to purchase a ticket for them for the seat they will occupy. 

 

Are there Concession tickets for Riders United and Grandstand?

Grandstand tickets are only available with Adult ticket prices.

Can I upgrade my ticket from General Admission or Grandstand to Riders United?

Tickets cannot be upgraded. To become a Riders United member, you must purchase your three-day or Three-Corner Grandstand ticket during the Riders United booking period.

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