25-27 October
Phillip Island

Welcome to the Pramac Generac Australian Motorcycle Grand Prix 2019.

We are committed to delivering you a world-class hospitality offering and an exceptional event experience.

The information provided in this section has been developed to make your experience as enjoyable as possible.

If you have any questions, please contact the Business Development team on (03) 9258 7166.

VIP Already Booked FAQ 2019

Arriving/Parking

Parking Information

If you have pre-booked parking, your car or motorbike parking pass is enclosed in your VIP Hospitality pack.

The VIP Hospitality car and motorcycle parking areas are located outside the circuit gates and accessed via Visitor Centre Drive or Gate 2. These are only a short distance from Gates 1 and 7.

To assist the large volumes of traffic leaving the circuit at the end of each day, you will be directed to park based on your return destination, either Cowes or Melbourne. Please follow the directions given by our friendly staff.

Circuit/Gate Access

Your hospitality wristband or e-ticket is your ticket to gain access through the gates at the event.

Which is the best gate to access my suite?

Gate 3
  • High Octane Club
Gate 7
  • Pit Roof VIP Village
  • Champions Club

The 2019 Circuit Map is coming soon. Please click here to view the 2018 Circuit Map.

Hospitality Suite Info

Wristbands

Your hospitality wristband is your ticket and is required to gain access to the circuit and your hospitality suite.

Each day of the event has a different coloured wristband; please ensure you are wearing the correct day's wristband.

Your hospitality wristband only allows you access to the hospitality suite printed on the wristband and General Admission areas. It does not allow access to other hospitality suites, grandstands, or other restricted areas.

Hospitality wristbands are non-transferable between guests on any one day.

Suite Access

Pit Roof VIP Village Platinum & Gold

Pit Roof VIP Village Platinum and Gold must access their suite via the southern stairwell only (closest to the cafe).

Pit Roof VIP Village Silver

Pit Roof VIP Village Silver guests must access their suite via the northern stairwell only. Access is not permitted from the southern stairwell (closest to the cafe). Please walk behind the MotoGP Paddock to access the northern stairwell.

Suite Hosts

In each shared suite there is a host to make your experience with us a most memorable one, so feel free to speak to them should you need more information on anything about your time with us at the event.

Your host will also be able to assist with:

  • Supply of complimentary ear plugs
  • Collection of souvenir pins and official programs
  • Merchandise purchase and delivery
  • Daily track schedule
  • Daily entertainment schedule

Dress Code

Smart casual attire is recommended within VIP Hospitality suites. Allow for weather changes which can and often do occur over the course of the day at Phillip Island.

The following items are not acceptable:

  • Bare feet or thongs
  • Tank tops
  • Ripped, torn or dirty denim
  • Boardshorts
  • Beachwear
  • Clothing bearing any racist, indecent or obscene language or images

The Australian Grand Prix Corporation reserves the right to refuse admission to anyone who is not appropriately attired.

Meal Service

Dietary Requirements

Should you or your guests have any dietary requirements, please contact the Business Development team on (03) 9258 7166 as soon as possible.

Glassware

Please note that glassware, including bottles, cannot be taken outside of your suite. Plastic cups will be provided for drinks to be taken to outdoor areas where applicable.

Smoking

Smoking is not permitted within any VIP Hospitality facility.

All Pit Roof guests are reminded that smoking is not permitted under any circumstances in outdoor and indoor areas of the Pit Roof. Smoking is only permitted from the southern end near the cafe and at the northern end near the Pit Lane Walk assembly area.Voucher Redemption

Souvenir Pin

To receive your souvenir pin, please present the voucher (enclosed with your tickets, if applicable) to your suite host.

Merchandise

Event merchandise will be available to purchase online in each shared suite.

Ticketing

When should I receive my tickets?

Tickets will be sent via registered post at the beginning of September. Should you not receive them by 4 October* please contact the VIP ticketing team at ticketing@grandprix.com.au.

VIP Ticket Pack

When your VIP ticket pack arrives, it will contain:

  • Serial-numbered daily VIP Hospitality wristbands (your ticket)
  • Parking tickets (if applicable)
  • Pit Lane Walk passes (if applicable)
  • Official Program voucher (if applicable)
  • Souvenir Pin vouchers (if applicable)

If you believe the contents of your pack are incorrect or incomplete, please contact the VIP ticketing team at ticketing@grandprix.com.au.

*Dates are preliminary and are subject to change.

Access & Restrictions

To gain entry to the Pramac Generac Australian Motorcycle Grand Prix 2019, you must have your VIP Hospitality wristband for the appropriate day. You will not be able to enter the circuit or your suite without it.

Wristbands must be worn on your wrist at all times and only allow you access to the suite printed on the wristband and General Admission areas. Access to other hospitality suites, grandstands and other restricted areas will not be permitted.

To allow ticket flexibility, separate VIP Hospitality wristbands are issued for each day of the event. These colour-coded wristbands are printed with your suite name and the day they are valid. Please be aware that wristbands are non-transferable on any one day.

If your wristband is misplaced or stolen, the Australian Grand Prix Corporation (AGPC) is under no obligation to replace it. AGPC reserves the right to charge a fee for any replacements at its discretion.

If you do have an issue with your wristbands, please contact the Business Development team on (03) 9258 7166 as soon as possible.

Gate 2 Credentials and VIP Hospitality Office

If you have indicated that you would prefer to collect your tickets from the circuit please head to the Gate 2 Credentials and VIP Hospitality Office.

You will find the VIP Hospitality ticket collection at Gate 2, just off Back Beach Road.

Getting Around the Circuit

Getting around the circuit

A VIP Hospitality shuttle service will operate around the circuit each day to assist hospitality guests travelling to their suite. Guests must show their VIP Hospitality wristband to access the shuttle service.

*Subject to change, approximate service times only.

Daily Schedule

The 2019 Track Schedule is coming soon. Please click here to view the 2018 Track Schedule.

Circuit Map

The 2019 Circuit Map is coming soon. Please click here to view the 2018 Circuit Map.

Pit Lane Walks

Guests entitled to attend Pit Lane Walks are required to wear their daily Pit Lane Walk pass (hard card and lanyard) to access Pit Lane Walks.

Pit Lane Walk passes are not available for purchase and do not gain entry to the circuit or VIP Hospitality suites.

Pit Lane Walk times

Pit Lane Walks are scheduled each day for eligible guests to enjoy.

Assembly Point

Your suite host will be on hand each day to ensure you make it to the allocated assembly point on time.

Important Information

  • Patrons are reminded that video, motion picture cameras or sound recorders are NOT permitted to be carried or used on the Pit Lane Walk – photography is acceptable.
  • Children must be supervised by an adult at all times – we recommend the children bring ear protection with them as it can be noisy.
  • There is strictly no smoking permitted in Pit Lane.
  • There is strictly no food, drinks or bottles and umbrellas permitted in Pit Lane.
Accesible Information

Free Wheelchair-Accessible Vehicle

A free wheelchair-accessible vehicle operates within the circuit.

The vehicle is available for patrons with limited mobility and can transport up to four people including one wheelchair passenger.

This service is an on-call service only and priority will be given to patrons who pre-book the service. Bookings can be made by calling Wheelaway on 1800 133 320 closer to the event.

Accessibility Services

Click here for more information on accessibility services.

Pit Roof VIP Village (Platinum, Gold and Silver) and High Octane Club suites provide wheelchair accessibility.

If you have any questions or concerns about the information provided, please contact the Business Development team on (03) 9258 7166.

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